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Delivery & Returns

Here at Vanessa Conyers Ceramics we are dedicated to making your experience as seamless and enjoyable as possible when purchasing products from our online store. 

POSTAGE 

Our current posting days are Tuesdays and Thursdays, however if you need something sent sooner please get in touch by contacting hellopotteryparlour@gmail.com 

Standard postage to the U.K is £8.00 and may take up to 5 days before delivery.

** Working Days are classed as Monday to Friday**

**Ask us about international shipping**

30 DAY RETURNS POLICY

We want you to be completely happy with any items purchased from Vanessa Conyers Ceramics.

If for any reason you don't like an item when it arrives, you can return it within 30 days of receiving it and you will be issued wth a full refund.

Damaged Products

Although every effort is taken to ensure our parcels are well packed when they leave the studio, accidents do occasionally happen. If you receive a damaged or broken item then please contact us within 5 working days and we will endeavour to resolve the issue as quickly as possible.

***Please note that we may ask you to provide photos of your damaged items.***

Returns address:

Vanessa Conyers Ceramics 

3 West Street,

Blandford Forum,

Dorset,

DT11 7AW 

In all other cases, you'll need to cover the cost of returning the item. We recommend you obtain proof of postage (free from the Post Office) as we cannot accept responsibility for items lost in the post.

This does not affect your statutory rights.

 

 

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