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Delivery & Returns

Here at Vanessa Conyers Ceramics we are dedicated to making your experience as seamless and enjoyable as possible when purchasing products from our online store. 

 

POSTAGE 

Standard postage for one item to the U.K is £5.00, this is a second class delivery and will take from 2- 10 working days- we'll let you know as soon as your parcel is on it's way to you.

If you need your purchase delivered sooner this is no problem, just contact us at hellopotteryparlour@gmail.com. There may be a surcharge for faster delivery, we'll let you know if necessary.

Our website isn't currently set up to charge for international postage but it is of course a service we offer. Please just place your order (paying the UK postage) and we will be in touch with the top up amount needed to cover the international postage cost. Please don't hesitate to contact us at hellopotteryparlour@gmail.com with any queries.

 

30 DAY RETURNS POLICY

 

We want you to be completely happy with any items purchased from Vanessa Conyers Ceramics.

If for any reason you don't like an item when it arrives, you can return it within 30 days of receiving it and you will be issued wth a full refund.

Damaged Products

Although every effort is taken to ensure our parcels are well packed when they leave the studio, accidents do occasionally happen. If you receive a damaged or broken item then please contact us within 5 working days and we will endeavour to resolve the issue as quickly as possible.

***Please note that we may ask you to provide photos of your damaged items.***

Returns address:

Vanessa Conyers Ceramics 

3 West Street,

Blandford Forum,

Dorset,

DT11 7AW 

In all other cases, you'll need to cover the cost of returning the item. We recommend you obtain proof of postage (free from the Post Office) as we cannot accept responsibility for items lost in the post.

This does not affect your statutory rights.

 

 

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